Bill joined SNS in 2020 as our HICAP Program Manager after a long career with the YMCA. Bill coordinates SNS' HICAP program, supervising staff and volunteers, as well as assisting clients with their Medicare quandaries. Bill graduated from Capella University. When not at work, Bill enjoys hiking, mountain bike riding, and baseball being both a Red Sox and Giants fan.

Mayte joined SNS in 2022. She is a recent graduate of CSUMB and holds a degree in Social Work. Mayte has prior experience working with youth in a variety of settings, and interned with Santa Cruz County's Behavioral Health Department during college. In her role with SNS' HICAP team, Mayte counsels clients about their Medicare rights and options. When not at work, loves to try out new restaurants and go on adventures.

Sherri has been with SNS since 2002, working in our HICAP and Money Management programs. As HICAP Volunteer Coordinator and Money Management Program Coordinator, Sherri helps seniors navigate their finances and their Medicare coverage. She also ensures our HICAP volunteers have everything they need to assist clients. When Sherri is away from work, she enjoys spending time with family, kayaking, and travelin

Ivonne is a dedicated healthcare professional with more than 10 years of experience as a Medical Assistant and Certified Nursing Assistant (CNA), providing compassionate care to both children and older adults.

In her current role, she serves the community by counseling Medicare beneficiaries, individuals approaching Medicare eligibility, and younger adults seeking information about long-term care. Ivonne offers valuable guidance to seniors, people with disabilities, advocacy organizations, and other community partners, and also provides community education.

With her extensive hands-on healthcare experience and deep commitment to helping others, Ivonne brings a thoughtful, client-centered approach to her work. She finds great fulfillment in supporting people through life’s transitions and is passionate about improving the well-being of those she serves. Outside of work, Ivonne enjoys traveling and spending time with her family, bringing the same compassion and dedication to her personal life as she does to her profession.