Information and Assistance

Santa Cruz County’s trusted Information & Assistance (I&A) provider, connecting seniors and people with disabilities to community services and resources. Our specialists are here to guide you, answer questions, and coordinate support. For those who are homebound, in-home visits are available. Reach out by phone, email, or stop by one of our locations for drop-in I&A services.

Call: 831-462-1433

Email: info@seniornetworkservices.org

OMBUDSMAN: Long Term Care Ombudsman Program

1500 41st Ave. #222
Capitola, CA 95010
California
Phone: (831) 429-1913 Ombudsman@seniornetworkservices.org

The Long Term Care Ombudsman Program consists of community members who are willing to advocate for the right and dignity of residents in nursing homes and community care facilities.  The Ombudsmen are trained to assist in resolving problems including: Resident Rights, Personal Dignity, Quality of Medical Care, Abuse, Regulatory Agencies, Financial and Legal Concerns. Ombudsmen provide support to the residents while working with others to ensure appropriate actions are taken regarding their concerns and complaints.

 

Medicare Counseling (HICAP)

The Health Insurance Counseling and Advocacy Program (HICAP) provides free and unbiased Medicare counseling and advocacy for seniors of Santa Cruz and San Benito counties.

Call:
Santa Cruz 831-462-5510
San Benito 831-637-0630

Email - hicap@seniornetworkservices.org

 

Senior Housing Resources

The Senior Housing Resources Division assists seniors to remain in their homes through two programs.

  • Housing Navigation Services (HNS) include assistance with online research, applications and the coordination of services.
  • Through the Shared Housing Program (SHP) seniors in need of a housemate are matched with vetted individuals that can assist with non-medical housing and companionship needs.

Call: 831-462-6788

Email: housing@seniornetworkservices.org

Care Management

Through the identification and assessment of social, financial and safety needs Care Managers link clients to services and resources to help them remain living independently and provide sustained and ongoing support.

Call: 831-462-1434

Email: cm@seniornetworkservices.org